Shipping Policy

We ship products within 1 working day.

Our Guarantee Policy

The regular guarantee period is 1 year for all Youshiko products and begins on the day of purchase. Please retain the sales receipt (till receipt or purchase/invoice) carefully as proof of purchase. During the guarantee period defective devices will be accepted and you can send them back directly to Youshiko; shipment must in all events be at your expense. We are responsible for deciding whether the device will be repaired or exchanged.

The guarantee shall expire if defects that have developed on the purchased item can be traced back to the following circumstances:

• Inappropriate use, or the item not being used according to the instructions provided with it.
• Negligent or intentional damage due to personal negligence and/or unauthorized third parties.
• Careless or intentional damage by the purchaser and/or third parties.
• Any product that has been tampered with, or repaired or altered by the customer, user, or a third party without our permission or instructions — this voids the warranty.
• Not kept clean in accordance with the instructions in the user manual.
• Physically broken in any form or shape.
• Changes or damage resulting from any force majeure event (storm, hail, fire, power failure, lightning strike, flood, snow damage, frost, or damage by animals, birds, insects or spiders), or damage caused by any third-party substance or liquid.

The guarantee shall also expire if a damaged, illegible or incomplete proof of purchase is presented. The rights resulting from the guarantee exist independently of the statutory guarantee entitlements — this does not affect your statutory rights.